Work

Engineering highlights

• One portal, many programs. Access is granted per program rather than per role alone, so several community programs share a single system without one program's staff ever seeing another's clients.
• Case management with the paper trail an audit asks for — notes, household and address changes, redemptions, and a record of who changed what and when.
• An incentive-point program the administrators configure themselves: program groups, product categories and point-to-dollar rates drive the storefront without a developer in the loop.
• Reporting where the work happens — point balances, bonus-point usage, category distribution and monthly in-kind summaries — instead of a month-end scramble in a spreadsheet.
• Screens update live as colleagues work, so two staff on the same household are not quietly overwriting each other.
• Standard SQL Server underneath, with reporting kept separate from day-to-day operations so one can grow without slowing the other.

Built with

Engineering highlights

• Capture on phone, review on the desktop or browser — one product with three front doors, built to maximize efficiency and productivity.
• Color themes are built in, so each person sets the look they prefer — which is why the three screenshots above do not resemble one another. Same product, three themes.
• Steps nest and stay in order, so a disassembly plays back exactly as it was performed and reverses cleanly when it is time to put the machine back together.
• Photos sequence by when they were taken rather than when they were uploaded, so a device that syncs late does not scramble the story.
• Every change reaches every device the same way: an upload, an annotation or a background job all travel one sync path, so nobody is working from a stale copy.
• Talk instead of type. Spoken notes are transcribed and summarized automatically, and the processing happens out of band so capture never waits on it.
• Ask the manual: equipment manuals are indexed by section and page, parts are pulled into a catalog, and questions are answered from the manual's own text rather than invented.
• Covered by automated tests and full browser run-throughs, each one added after a real defect slipped past the ones already there.

Built with

Engineering highlights

• Each customer's data is sealed off from the signed-in user rather than from anything a caller passes along, and the system stops rather than guessing if that boundary is ever missing — the isolation that multi-customer software lives or dies on.
• Nothing internal is exposed in a link or a payload. Outside identifiers are random, so there is no sequence to walk and nothing to guess at.
• Data access goes straight to SQL with no ORM in between, over a shared layer that retries transient cloud faults and paces connections, so a busy hour slows down gracefully instead of timing out.
• Visitor traffic is accepted first and processed after, so a spike on the customer's site never turns into a spike in errors.
• The testing and analytics products share one tagging standard, with a build check that fails if the two ever drift apart.
• Assistants built on plain REST with automatic failover between models, and the model named in configuration — so a provider retiring a model is a settings change rather than a release.
• Scheduling that non-developers can drive: a typed catalog of jobs and per-feature schedules on one shared picker, instead of a support ticket for every timing change.
• Onboarding starts with a measurement, not a questionnaire — an automated crawl of a new customer's site shows exactly what could be tracked before anyone commits.

Built with